Job Description
Welcome to The Broadmoor, a historic landmark and Forbes Travel Guide Five-Star property located in the heart of Colorado Springs. We are seeking a dynamic and professional Front Desk Agent to represent our brand of excellence.
As the first point of contact for our guests, you will set the tone for their entire stay. We are looking for individuals who possess a genuine passion for hospitality and a commitment to delivering unparalleled service. If you thrive in a fast-paced, luxury environment and want to be part of a world-class team, we want to hear from you.
Why Join Us?
- Competitive salary and benefits package.
- Employee dining privileges.
- Access to world-class amenities and training.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage guest inquiries via phone, email, and in-person with efficiency and poise.
- Handle guest complaints or special requests with empathy and escalate complex issues to management.
- Maintain a clean, organized, and welcoming reception area at all times.
- Process payments accurately and handle cash transactions responsibly.
- Assist with concierge services, including local recommendations and reservations.
- Stay updated on hotel amenities, events, and local attractions to provide informed assistance.
Qualifications
- High school diploma or equivalent; some college or hospitality training is preferred.
- Minimum of 1-2 years of experience in a front desk or customer service role within the hospitality industry.
- Proficiency in hotel management software (e.g., Opera, Micros) is a plus.
- Strong verbal and written communication skills in English.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Physical stamina to stand for extended periods and lift moderate amounts of luggage or supplies.