Job Description
Are you seeking a local career opportunity with no experience required? San Antonio Hospitality Group is looking for friendly, reliable individuals to join our team as Front Desk Agents. We pride ourselves on providing exceptional service and creating a welcoming environment for both our guests and employees.
This is an ideal position for students, recent graduates, or anyone looking to enter the hospitality industry. We offer flexible shift work and comprehensive training to help you succeed.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors entering the property.
- Reception Management: Answer multi-line phones, direct calls, and manage the front desk reception area efficiently.
- Communication: Relay messages and provide information regarding our services to guests in a clear and polite manner.
- Administrative Support: Handle incoming and outgoing mail, manage the appointment calendar, and perform basic data entry.
- Shift Coordination: Assist in managing the lobby area, ensuring it remains organized, clean, and welcoming throughout your shift.
- Customer Service: Address guest inquiries and complaints promptly, escalating issues to management when necessary.
Qualifications
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Communication: Excellent verbal communication and interpersonal skills.
- Computer Skills: Basic computer literacy and typing proficiency (Microsoft Office experience is a plus).
- Attitude: A positive, can-do attitude and a genuine desire to help others.
- Experience: No prior experience is required – we will train the right candidate!
- Education: High school diploma or GED equivalent preferred.