Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for career starters looking to grow in the hospitality industry. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Denver.
Responsibilities
- Check in/out guests efficiently with warm, professional service
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and escalate when necessary
- Maintain accurate records using hotel management systems
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Provide local area recommendations to enhance guest experience
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with willingness to learn new systems
- Customer-focused mindset with problem-solving abilities
- Attention to detail and organizational skills
- Ability to stand for extended periods during shifts