Job Description
Welcome to the premier hospitality destination in Virginia Beach! We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team. If you are looking to start a rewarding career in the hospitality industry and have a great attitude, no prior experience is required—we will provide comprehensive training to help you succeed.
We pride ourselves on delivering exceptional guest experiences, and we are looking for individuals who are passionate about service and eager to learn. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and departure, ensuring a positive first and last impression.
- Guest Check-in/Check-out: efficiently process reservations, registrations, payments, and room key issuance using our property management system.
- Guest Relations: handle guest inquiries, requests, and complaints with patience and professionalism, escalating issues when necessary.
- Phone Support: answer incoming calls in a timely manner, transfer calls to appropriate departments, and take accurate messages.
- General Maintenance: maintain the cleanliness and appearance of the front desk area and lobby.
- Team Collaboration: communicate effectively with housekeeping, maintenance, and restaurant staff to ensure guest needs are met.
Qualifications
- Attitude is Everything: A positive demeanor and a genuine desire to help others (experience is a plus, but a great personality is required).
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Service Focus: Proven ability to provide high-quality customer service in a fast-paced environment.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.
- Technical Proficiency: Basic computer skills and comfort learning new software systems.
- Physical Stamina: Ability to stand for extended periods and lift light objects (up to 20 lbs).