Job Description
Join our award-winning team at Grand Hospitality Philadelphia as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or career changers seeking work-life balance, this role offers competitive pay and growth opportunities in the heart of Philly's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries and resolve service issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage reservation systems
- Execute safety protocols during emergency situations
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficient in reservation systems (Opera, Sabre)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends
- Basic math and cash handling abilities
- Valid PA Food Handler's certificate a plus