Job Description
Are you looking to launch your career in the hospitality industry? The Grand Plaza Hotel & Suites is seeking a friendly, organized, and professional Front Desk Agent to join our dynamic team. We pride ourselves on exceptional guest service and offer comprehensive training, meaning no prior experience is required for this role.
In this position, you will be the first point of contact for our guests, setting the tone for a memorable stay. You will manage front desk operations, including check-ins and check-outs, while ensuring a welcoming environment for everyone who walks through our doors.
Why Join Us?
- Competitive pay ranging from $13.00 to $18.00 per hour.
- Full benefits package including health, dental, and vision insurance.
- Free meals during shifts.
- Opportunities for career advancement within the hotel group.
Apply today and start your journey in the heart of Kansas!
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check-In/Out: Process guest registrations efficiently using the property management system (PMS).
- Communication: Answer multi-line phones, respond to email inquiries, and route messages promptly.
- Information Desk: Provide accurate information about local attractions, dining, and hotel amenities.
- Operations: Maintain the cleanliness and organization of the front desk area and lobby lounge.
- Payments: Handle cash, credit card, and check transactions accurately and reconcile daily reports.
- Problem Solving: Assist guests with special requests and resolve any issues that may arise during their stay.
Qualifications
- No Experience Required: We are looking for eager learners ready to start a career in hospitality.
- Education: High school diploma or GED equivalent is preferred.
- Skills: Strong verbal communication skills and a professional, friendly demeanor.
- Computer Literacy: Basic typing skills and comfort with computer programs and point-of-sale systems.
- Appearance: Professional appearance and grooming standards.
- Availability: Flexibility to work mornings, evenings, weekends, and holidays.