Job Description
Join our award-winning hospitality team at the heart of Oakland's vibrant downtown! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll create memorable moments while managing reservations, payments, and local recommendations with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment where your people skills truly shine.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments, manage cash handling, and reconcile daily transactions
- Resolve guest inquiries and complaints with exceptional service standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Operate hotel management software (Opera/PMS) and booking platforms
- Provide local recommendations and assist with transportation arrangements
- Monitor security procedures and emergency protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems and Microsoft Office
- Multilingual abilities (Spanish/Tagalog highly valued)
- Valid California driver's license for occasional errands
- Professional appearance and approachable demeanor