Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in a luxurious setting. As the first point of contact, you'll embody our commitment to excellence while enjoying flexible scheduling and a vibrant work environment. Perfect for students, hospitality professionals, and career changers seeking part-time opportunities in Maryland's thriving tourism sector.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest complaints and resolve issues promptly to maintain satisfaction
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management systems to optimize occupancy and revenue
- Uphold strict security protocols and confidential guest information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible availability including weekends and holidays
- Basic knowledge of Baltimore attractions and transportation