Job Description
Join our award-winning hospitality team at Grand Charlotte Hotel, where exceptional service meets Southern charm. We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences during flexible evening and weekend shifts. This role is perfect for energetic individuals passionate about customer excellence and seeking work-life balance in Charlotte's vibrant Uptown district.
Why Join Us?
- Competitive hourly pay plus performance incentives
- Comprehensive training and career development opportunities
- Employee discounts on hotel stays and dining
- Dynamic, inclusive workplace culture
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and manage billing discrepancies
- Coordinate housekeeping and maintenance requests
- Maintain security protocols and guest confidentiality
- Upsell room packages and amenities to enhance revenue
- Resolve guest complaints promptly and diplomatically
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with reservation systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Charlotte attractions and transportation