Job Description
Join our award-winning team at Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking dynamic Front Desk Agents to create unforgettable guest experiences in the heart of California's capital. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the hospitality industry.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and valet departments
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain clean, organized front desk area and lobby standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Sacramento attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for exceeding guest expectations