Job Description
Join our vibrant team at the Grand Orleans Hotel, where Southern hospitality meets modern luxury! We're seeking energetic Front Desk Agents to create unforgettable guest experiences in the heart of New Orleans. This part-time role offers flexible scheduling while delivering exceptional service to travelers from around the world. If you're passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and special requests
- Process payments and handle cash/credit transactions accurately
- Provide local recommendations and assist with guest inquiries
- Address guest concerns promptly and professionally
- Maintain cleanliness and organization of the front desk area
- Collaborate with housekeeping and maintenance teams
Qualifications
- High school diploma or equivalent required
- Previous hotel/hospitality experience preferred
- Strong computer proficiency (PMS systems a plus)
- Exceptional customer service and communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude with problem-solving mindset