Job Description
Join the award-winning team at Grand Plaza Hotel Cleveland, where exceptional hospitality meets urban luxury. We're seeking a passionate Front Desk Agent to create memorable experiences for our guests in the heart of downtown Cleveland. As the first point of contact, you'll embody our commitment to excellence while enjoying flexible scheduling and a supportive work environment. Perfect for students, hospitality professionals, and career changers seeking meaningful part-time work in Ohio's vibrant tourism hub.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures, room assignments, and personalized assistance
- Manage reservations, billing inquiries, and payment processing with precision and professionalism
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless guest experiences
- Utilize hotel management software to maintain accurate guest records and occupancy data
- Handle guest complaints and special requests with empathy and problem-solving skills
- Uphold brand standards through consistent adherence to safety protocols and service excellence
- Actively promote hotel amenities, dining options, and local Cleveland attractions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service or front desk experience in hotel or high-volume environment
- Proficiency with hotel management systems (Opera, Cloudbeds, or similar)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling skills
- Ability to stand/walk for extended periods and lift up to 25 lbs