Job Description
Join our vibrant team at the prestigious Seaside Hotel & Spa in Long Beach! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences through exceptional service. This part-time role offers flexible evening and weekend shifts in a stunning oceanfront setting. Perfect for hospitality professionals seeking work-life balance while advancing their career in one of California's most dynamic coastal cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, requests, and resolve issues with professionalism
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through attentive service and property knowledge
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and reliable transportation
- Basic math and cash handling accuracy
- Fluency in English; Spanish proficiency strongly preferred