Job Description
Join our award-winning team at Grand Columbus Hotel, where hospitality excellence meets vibrant city energy! We're seeking dynamic individuals to deliver exceptional guest experiences through our part-time front desk positions. Enjoy competitive pay, flexible scheduling, and a supportive work environment in downtown Columbus. Perfect for students, career-changers, or anyone seeking flexible shift work in the heart of Ohio's capital city.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modify bookings using PMS software
- Process payments and maintain accurate financial transaction records
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold cleanliness and organization of lobby and front desk areas
- Assist with valet services and luggage handling during peak shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hotel/hospitality
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Strong problem-solving skills with conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills for cash handling and payment processing
- Valid Ohio driver's license for valet duties (if applicable)
- Ability to stand for extended periods and lift 25+ lbs