Job Description
Join our award-winning hospitality team at the prestigious Grand River Hotel! We're seeking passionate individuals to deliver exceptional guest experiences as Part-Time Front Desk Agents. This role offers flexible scheduling, competitive compensation, and opportunities for career growth in Kansas City's vibrant downtown scene. Enjoy complimentary hotel stays, employee discounts, and a supportive work culture that values your contributions.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/maintenance
- Process payments, maintain guest records, and manage reservation systems
- Uphold brand standards through exceptional service and attention to detail
- Collaborate with cross-departmental teams to ensure seamless operations
- Monitor security procedures and emergency protocols
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency in reservation software (Opera, Delphi, or similar)
- Ability to work flexible hours including nights, weekends, and holidays
- High school diploma or equivalent required
- Professional appearance and positive attitude
- Basic computer literacy and cash handling experience