Job Description
Welcome to The Austin Grand Hotel, where we redefine hospitality in the heart of Texas. We are seeking a dynamic and professional Part-Time Front Desk Agent to join our elite shift work team. If you thrive in a fast-paced environment and possess a passion for delivering exceptional guest experiences, we want to meet you.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer a flexible schedule designed to accommodate your lifestyle while providing a rewarding career path in the hospitality industry.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival and departure.
- Manage guest check-ins, check-outs, and room reservations efficiently using our Property Management System (PMS).
- Handle incoming calls, emails, and in-person inquiries with accuracy and courtesy.
- Process payments and handle cash or credit transactions with strict adherence to security protocols.
- Maintain the lobby area to ensure a pristine and welcoming atmosphere at all times.
- Assist with concierge services and provide local recommendations to enhance the guest stay.
Qualifications
- Minimum of 1 year of experience in front desk operations or hospitality is preferred.
- Strong communication and interpersonal skills with a focus on customer service excellence.
- Proficiency in Microsoft Office Suite and reservation software (e.g., Opera, OpenTable).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Professional appearance and a valid driver's license are required.
- Must be detail-oriented and able to multitask effectively during peak hours.