Job Description
Join our award-winning hospitality team at Grand Hotel Indianapolis, where exceptional service meets dynamic shift flexibility! We're seeking a dedicated Front Desk Agent to manage our 24/7 operations with professionalism and warmth. This role is perfect for energetic individuals who thrive in fast-paced environments and appreciate the rhythm of shift work. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Indianapolis' premier hotel district.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and accuracy across all shifts
- Handle reservations, billing inquiries, and VIP guest requests
- Operate hotel management systems (Opera/PMS) and troubleshoot technical issues
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest complaints promptly while maintaining service excellence
- Process payments and manage cash drawer reconciliation
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Flexibility to work nights, weekends, and holidays
- Proficiency in hotel management systems and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Indiana driver's license (if required for errands)
- Basic first aid/CPR certification preferred