Job Description
Join our award-winning team at Grand Hospitality Group as a Part-Time Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our luxury downtown San Jose location. Enjoy flexible scheduling, competitive pay, and opportunities for career advancement in the heart of California's tech capital.
What We Offer:
- Industry-leading compensation plus performance bonuses
- Comprehensive training and certification programs
- Employee discounts on hotel stays and dining
- Health benefits for part-time staff (20+ hrs/week)
- Dynamic, inclusive work culture
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest needs
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and guest confidentiality
- Collaborate with concierge team for local recommendations
Qualifications
- 1+ years in front desk or hospitality customer service role
- Proficiency with hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid CA driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of San Jose attractions and transportation
- High school diploma or equivalent required