Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences in the heart of Albuquerque. Perfect for students or career changers seeking flexible hours in a dynamic hospitality environment. No experience required – we provide comprehensive training!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and solutions-focused approach
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a positive attitude
- Basic computer proficiency (typing, email, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Attention to detail in financial transactions and documentation
- Team player with customer-first mindset
- No prior experience necessary – training provided!