Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Kansas City Grand Hotel! We're seeking passionate individuals to create memorable guest experiences through exceptional service and attention to detail. This part-time role offers flexible hours and the opportunity to grow within our luxury hotel environment. If you thrive in fast-paced settings and love making people feel welcome, apply today to become part of Kansas City's premier hospitality destination.
Responsibilities
- Provide exceptional check-in/check-out experiences and handle guest inquiries with professionalism
- Manage room reservations, cancellations, and rate adjustments accurately
- Process payments and maintain secure financial transaction records
- Coordinate with housekeeping, maintenance, and valet teams to resolve guest requests
- Utilize hotel management systems (e.g., Opera) for real-time inventory tracking
- Uphold brand standards through consistent service delivery and problem resolution
- Assist with VIP guest preparations and special event coordination
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months front desk or customer service experience in hotel/retail
- Proficiency in property management systems (PMS) and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Kansas City attractions and transportation options
- Valid driver's license and reliable transportation