Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Richmond! We're seeking friendly, energetic individuals to create memorable experiences for our guests. This part-time position offers flexible scheduling, competitive pay, and comprehensive training – perfect for students or career changers. No hospitality experience required! Enjoy complimentary meals, employee discounts, and a supportive work environment. If you're passionate about service and ready to start your journey in hospitality, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using our property management system
- Answer multi-line phone calls and handle guest inquiries efficiently
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Assist with luggage handling and valet services as needed
- Uphold brand standards through consistent customer service excellence
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new systems quickly
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends and holidays
- No prior experience required – we provide full training!