Job Description
Step into the heart of hospitality with our Front Desk Agent position at Grand Hotel San Francisco! We're seeking energetic entry-level professionals to deliver exceptional guest experiences in our luxury downtown property. This shift-based role offers unparalleled growth opportunities in one of the world's most vibrant cities. Join our award-winning team where your smile becomes our signature, and your career begins here.
Responsibilities
- Seamlessly manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, room assignments, and special requests
- Process payments, manage cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for flawless operations
- Resolve guest inquiries with proactive problem-solving skills
- Utilize hotel management software (Opera) efficiently
- Maintain a pristine front desk environment and lobby presentation
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service/hospitality experience
- Exceptional communication and interpersonal abilities
- Proficiency in basic computer applications
- Flexible availability for day/night/weekend shifts
- Strong attention to detail and organizational skills
- Professional demeanor and crisis management aptitude
- Valid CA driver's license preferred