Job Description
Join our award-winning team at Grand Horizon Hotels as a Part-Time Front Desk Agent! We're seeking charismatic individuals who embody Southern hospitality to create unforgettable guest experiences in the heart of Atlanta. This role offers flexible scheduling, competitive pay, and opportunities for career advancement within our luxury hospitality brand.
As the first point of contact, you'll be the face of our hotel – greeting guests, managing reservations, and ensuring seamless operations. If you thrive in fast-paced environments and take pride in delivering exceptional service, we encourage you to apply today!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations, room assignments, and billing processes
- Respond to guest inquiries with exceptional service and problem-solving
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through cleanliness and professional appearance
- Assist with valet services and luggage handling when needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency with hotel software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license (for valet duties)