Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Part-Time Front Desk Agent. We're seeking energetic professionals to deliver exceptional guest experiences while managing flexible shifts including evenings, weekends, and holidays. If you thrive in fast-paced environments and possess a passion for hospitality, this role offers competitive compensation and growth opportunities within our renowned hospitality brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and optimize room inventory
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute VIP guest experiences and special requests
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Proficiency with reservation systems (Opera preferred)
- Basic cash handling and POS system knowledge
- Professional appearance and demeanor
- Ability to multitask in high-pressure situations
- Valid Pennsylvania driver's license (if required for errands)