Job Description
Join our award-winning team at Coastal Luxury Hotels in vibrant San Diego! We're seeking charismatic Front Desk Agents to create memorable guest experiences at our waterfront property. If you thrive in fast-paced environments and possess exceptional communication skills, this role offers flexible hours and growth opportunities in the heart of America's Finest City.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with empathy and efficiency
- Utilize hotel management systems (Opera/PMS) for operations
- Provide local recommendations to enhance guest experiences
- Maintain accurate financial records and payment processing
Qualifications
- 1+ years hotel or customer service experience preferred
- Proficiency in hospitality software (Opera, etc.)
- Exceptional interpersonal and problem-solving abilities
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent; hospitality degree a plus
- Valid CA driver's license (if airport transfers required)
- Ability to stand for extended periods