Job Description
Join the vibrant hospitality scene at Memphis Grand Hotel as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or those seeking work-life balance, this role combines customer service excellence with the thrill of Memphis's iconic music culture. Enjoy competitive pay, free parking, and a supportive team environment while showcasing your multitasking skills in our downtown landmark.
Responsibilities
- Efficiently manage guest check-in/check-out processes while maintaining accurate reservation records
- Handle guest inquiries with professionalism, resolving issues promptly and exceeding expectations
- Process payments accurately and maintain secure financial transaction protocols
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Utilize hotel management systems to update guest preferences and special requests
- Act as Memphis tourism ambassador, recommending local attractions and events
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in high-volume environment
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math accuracy and cash handling experience
- Knowledge of Memphis geography and attractions