Job Description
Welcome to Grand Horizon Hotels, where we define luxury and comfort in the heart of the city that never sleeps. We are currently seeking enthusiastic individuals to join our esteemed team as Entry-Level Hotel Associates. If you are passionate about hospitality and eager to launch a career in the vibrant New York City market, we want to meet you.
As a rapidly growing leader in the hospitality sector, we offer more than just a job; we offer a pathway to a rewarding career. Whether you are interested in Front Desk Operations, Guest Services, or Housekeeping Management, our comprehensive training programs will set you up for success. Join us and become part of a dynamic team that delivers world-class service to millions of visitors annually.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a memorable first impression.
- Process check-ins and check-outs efficiently using hotel management software (e.g., Opera).
- Answer incoming calls and manage correspondence with professionalism and courtesy.
- Address guest inquiries and resolve complaints promptly to ensure high satisfaction levels.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in training new staff members and participating in daily briefings.
Qualifications
- High school diploma or equivalent required; some college coursework in Hospitality is a plus.
- Previous experience in customer service, retail, or the hospitality industry is preferred but not mandatory.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Strong problem-solving abilities and a positive attitude under pressure.
- Proficiency with computers and standard office software.
- A valid driver's license and reliable transportation.