Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality meets excellence! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of Dallas. As the first point of contact, you'll embody our brand's warmth and professionalism while managing check-ins, resolving inquiries, and ensuring seamless operations. This flexible part-time role is perfect for energetic individuals passionate about creating memorable stays. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries with empathy and urgency
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services
- Maintain a pristine front desk environment
- Handle emergency situations per protocol
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Basic knowledge of Dallas attractions and services
- High school diploma or equivalent required
- Valid Texas driver's license preferred