Job Description
Join our prestigious hospitality team at the heart of Manhattan! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a luxury environment. As the first point of contact, you'll embody our brand's elegance while managing check-ins, inquiries, and reservations with precision. Enjoy a flexible part-time schedule in one of NYC's most iconic locations, with opportunities for growth and competitive compensation. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our award-winning team!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle reservations, modifications, and room assignments with accuracy
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain security protocols and confidentiality of guest information
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury/hotel setting
- Proficiency with Opera, Fidelio, or similar hotel management systems
- Exceptional communication and interpersonal skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of NYC attractions and transportation systems