Job Description
Join Our Elite Team at Oakland Grand Hotel
We are seeking a dedicated and energetic Front Desk Agent to join our full-time staff. As a leader in the hospitality industry, we pride ourselves on exceptional guest experiences and a dynamic work environment. If you are looking for a stable shift work opportunity in a premium setting, this is the place for you.
Why Choose Us?
- Competitive hourly rates and comprehensive benefits package.
- Shift differentials for night and weekend work.
- Opportunities for career advancement within the hotel group.
- Modern, smoke-free work environment.
Don't miss this chance to advance your career in the hospitality sector. Apply today and become part of the Oakland Grand Hotel family!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage check-in and check-out processes efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests promptly and professionally to ensure high satisfaction levels.
- Process payments accurately and maintain strict confidentiality of guest information.
- Assist with concierge services, including recommendations for local dining and attractions.
- Perform end-of-shift closing procedures, including balancing the cash drawer and submitting reports.
- Maintain a clean and organized front desk area at all times.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Previous experience in a front desk or customer service role preferred.
- Strong computer literacy and proficiency with Property Management Systems (PMS).
- Excellent communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must possess a professional appearance and a positive attitude.