Job Description
We are looking for a friendly and professional Weekend Front Desk Agent to join our dedicated team at the Capital City Hotel. In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive wage, a fantastic work environment, and the benefit of having your weekends off to enjoy your free time.
If you have a passion for hospitality and a knack for providing top-tier customer service, we want to meet you.
Responsibilities
- Guest Check-In/Out: Process arrivals and departures efficiently, ensuring a smooth start and end to every guest's stay.
- Guest Relations: Address guest inquiries, requests, and complaints with a positive attitude and problem-solving mindset.
- Front Desk Operations: Manage the front desk area, including answering multi-line phones and routing calls promptly.
- Revenue Management: Upsell room rates and local attractions to maximize revenue during high-traffic weekend periods.
- Security & Safety: Monitor hotel security cameras and verify guest identity to maintain a safe environment.
- Administrative Tasks: Handle mail, packages, and maintain accurate guest records in the Property Management System (PMS).
- Facility Maintenance: Assist in maintaining the cleanliness and organization of the lobby and common areas.
Qualifications
- Experience: Previous experience in front desk operations, hospitality, or customer service is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency with computers and hotel PMS software (e.g., Opera, StayNTouch).
- Professionalism: A polished appearance and professional demeanor are required.
- Schedule Availability: Must be available to work weekends (Friday-Sunday) and holidays.
- Interpersonal Skills: Strong customer service orientation with a friendly and approachable personality.
- Attention to Detail: Ability to manage multiple tasks and maintain high attention to detail during busy shifts.