Job Description
Join our award-winning team as a Front Desk Agent in the heart of Charlotte! We're seeking dynamic professionals to deliver exceptional guest experiences at our luxury downtown property. This part-time role offers flexible shifts perfect for students or those seeking work-life balance. You'll be the first point of contact for our diverse clientele, embodying our commitment to Southern hospitality and attention to detail. Competitive compensation includes complimentary parking, employee discounts, and growth opportunities within our expanding portfolio. Apply today to start your journey in premium hospitality!
Responsibilities
- Check in/out guests efficiently using our property management system while maintaining accuracy in billing and room assignments
- Manage multiple communication channels including phone, email, and in-person inquiries with professionalism
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless guest operations
- Handle guest concerns and complaints promptly, escalating issues when necessary to maintain satisfaction
- Process payments, manage cash floats, and reconcile daily transactions with precision
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Maintain detailed records of guest preferences and special requests for personalized service
Qualifications
- High school diploma or equivalent; college coursework or hospitality certification preferred
- 1+ years customer service experience in hospitality or high-volume retail environment
- Proficiency with property management systems (e.g., Opera, Amadeus) and Microsoft Office
- Exceptional communication skills with fluency in English; bilingual abilities (Spanish) advantageous
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail and accuracy
- Valid driver's license and clean driving record for occasional errands
- Professional appearance with polished customer service demeanor