Job Description
Join our award-winning team at Grand Peaks Hospitality as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premier downtown Colorado Springs location. This part-time position is perfect for students, career-changers, or hospitality newcomers. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of the Rockies. Your role will be the first point of contact for our guests, making every interaction memorable.
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve issues promptly
- Operate hotel management software and POS systems
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train all new hires
- Strong communication and customer service skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexible availability including nights, weekends, and holidays
- Must be authorized to work in the United States