Job Description
Join our award-winning downtown Denver hotel as a Part-Time Front Desk Agent and become the heart of our guest experience! We're seeking energetic hospitality professionals who thrive in fast-paced environments and love creating memorable stays. Enjoy flexible scheduling, competitive benefits, and opportunities for career growth in one of America's most vibrant cities. If you're passionate about exceptional service and want to be part of a dynamic team, apply today!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and guest requests using Opera PMS
- Handle billing inquiries, payment processing, and cash management
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest complaints promptly and professionally
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and confidentiality
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Denver attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent
- Valid driver's license preferred