Job Description
Join our award-winning team at Mountain View Resort & Spa as a Front Desk Agent! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our guests in the heart of Colorado Springs. No hospitality experience required—we provide comprehensive training to launch your career in luxury service. Enjoy flexible scheduling, competitive benefits, and a dynamic work environment surrounded by the majestic Rocky Mountains. Apply today and become part of Colorado's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and resolve issues promptly to ensure satisfaction
- Operate PMS systems and maintain accurate guest records
- Collaborate with housekeeping, maintenance, and F&B departments
- Process payments and maintain secure cash handling procedures
- Uphold resort standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Positive attitude and problem-solving aptitude
- Flexible availability including weekends and holidays
- No prior experience necessary—training provided
- Must pass background check and drug screening