Job Description
Join our award-winning team at Grand Plaza Hotel, Albuquerque's premier hospitality destination! We're seeking energetic Part-Time Front Desk Agents to deliver exceptional guest experiences. This role is perfect for hospitality professionals seeking flexible hours in a dynamic environment. Enjoy competitive pay, complimentary meals, and opportunities for advancement in a supportive team culture.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and resolve billing inquiries promptly
- Act as primary point of contact for guest requests and concerns
- Maintain accurate records of guest interactions
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with property management systems (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive demeanor
- Valid New Mexico driver's license if required for errands