Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking passionate Part-Time Front Desk Agents to create unforgettable guest experiences. Enjoy flexible scheduling, competitive benefits, and career growth opportunities in a vibrant downtown setting. If you thrive in fast-paced environments and excel at hospitality, apply today to become the welcoming face of our iconic property!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservations, inquiries, and billing with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer accurately
- Maintain a clean, organized front desk area
- Upsell hotel amenities and services to enhance guest stays
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with PMS systems (e.g., Opera, Micros)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Positive attitude and professional appearance
- Knowledge of Kansas City area preferred