Job Description
Join our dynamic hospitality team as a Front Desk Agent for night shifts in the heart of Austin! Grand Horizon Hotels offers a premium work environment where your customer service excellence shines. This role is perfect for night owls who thrive in fast-paced settings and want to deliver exceptional experiences to our global guests. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Apply today to become the welcoming face of our luxury hotel during prime evening hours!
Responsibilities
- Check in/out guests efficiently with accuracy and professionalism
- Manage reservations and room assignments using PMS systems
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor safety protocols during overnight operations
- Handle emergency situations with calm authority
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Ability to multitask in high-pressure environments
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Austin attractions and services
- Valid Texas driver's license preferred
- High school diploma or equivalent required