Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Philadelphia. We're seeking a dynamic customer service professional to deliver exceptional guest experiences during flexible shift work. Perfect for students and career changers seeking part-time opportunities in Pennsylvania's vibrant hospitality sector. Enjoy competitive pay, complimentary meals, and career advancement opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Flexible availability including nights, weekends, and holidays
- Proficiency in reservation systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania driver's license (if applicable)