Job Description
Join our award-winning team at Grand Plaza Hotel, a premier hospitality destination in downtown Chicago! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences from their very first interaction. No prior experience is required—just a passion for service and a desire to grow in the hospitality industry. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through consistent service delivery
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- Willingness to work flexible hours (including nights/weekends)
- No experience required—training provided
- Valid work authorization in the US