Job Description
Join our award-winning team at Grandview Hospitality as a Front Desk Agent in the vibrant heart of Charlotte! We're seeking dynamic, customer-focused professionals to deliver exceptional guest experiences during flexible shift work. As the first point of contact, you'll create memorable moments while ensuring seamless operations. Enjoy competitive pay, complimentary parking, and a supportive team environment. Perfect for students, career-changers, or those seeking flexible hours. Apply today and become part of Charlotte's premier hospitality experience!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and demeanor
- Assist with special requests and VIP guest arrangements
- Monitor security procedures and access control
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible availability including nights, weekends, and holidays
- Positive attitude with problem-solving mindset