Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and be the first point of contact for our distinguished guests! We're seeking a charismatic hospitality professional to deliver exceptional service in our luxury downtown Kansas City location. This part-time role offers flexible scheduling and opportunities for career advancement within our global hotel chain.
As a Front Desk Agent, you'll create memorable experiences by managing check-in/check-out processes, resolving guest inquiries with precision, and maintaining our impeccable service standards. We provide comprehensive training, competitive compensation, and a vibrant work culture that values your contributions.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using our property management system
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Assist with emergency procedures and safety protocols
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic computer literacy and data entry skills