Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Chicago. As the first point of contact, you'll create memorable interactions while ensuring seamless operations. Enjoy flexible scheduling, competitive benefits, and career growth in a dynamic hospitality environment.
Responsibilities
- Provide warm welcome and check-in/check-out services for hotel guests
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance departments for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety and property access
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid hospitality certification preferred
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required