Job Description
Join our award-winning hospitality team at Grand Hotel Kansas City! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This part-time role is perfect for energetic professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, flexible scheduling, and a supportive team culture where your hospitality skills shine.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accuracy in billing and room assignments
- Handle guest inquiries via phone, email, and in-person with professional problem-solving
- Process reservations, manage room availability, and coordinate housekeeping requests
- Execute upselling strategies for premium rooms, spa packages, and local attractions
- Maintain detailed shift reports and ensure security protocols are followed
- Collaborate with valet, concierge, and maintenance teams for seamless operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Delphi, or similar)
- Exceptional communication skills with multilingual capabilities a plus
- Strong organizational abilities with attention to detail
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Missouri driver's license and reliable transportation