Job Description
Join our award-winning team at Grand Plaza Hotel Sacramento as a Part-Time Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of California's capital. This role offers flexible scheduling while allowing you to develop hospitality skills in a luxurious downtown setting. Perfect for students, career-changers, or those seeking supplemental income with growth opportunities into supervisory roles. Enjoy complimentary hotel stays, employee discounts, and a supportive team environment. Apply today to become the first face of our premier hospitality destination!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations and optimize occupancy through strategic upselling
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Maintain accurate guest records and billing information in property management systems
- Coordinate seamlessly with housekeeping, maintenance, and valet departments
- Execute emergency procedures and ensure guest safety protocols are followed
- Process payments and manage cash drawer with meticulous attention to detail
Qualifications
- Previous hotel or customer service experience strongly preferred
- Exceptional communication and interpersonal skills with polished demeanor
- Proficiency in property management systems (e.g., Opera, Delphi)
- Ability to multitask effectively in fast-paced environments
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- High school diploma or equivalent required
- Valid driver's license and reliable transportation