Job Description
Join the prestigious Grand Hotel Group as a Part-Time Front Desk Agent and become the first point of contact for our discerning guests. We're seeking charismatic professionals to deliver exceptional hospitality experiences at our iconic Chicago location. This role offers flexible hours while building your career in luxury hospitality. Enjoy competitive pay, employee discounts, and a dynamic work environment in the heart of downtown Chicago.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using hotel management systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through attentive guest interactions
- Assist with concierge services and local recommendations
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive demeanor
- Flexibility to work evenings, weekends, and holidays
- Basic math and cash handling skills
- High school diploma or equivalent required