Job Description
Join our award-winning hospitality team as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences at our luxury properties in Los Angeles and New York. This part-time role offers flexible shift work including evenings, weekends, and holidays – perfect for students or those seeking work-life balance. You'll be the first point of contact for guests, ensuring seamless check-ins, personalized service, and problem resolution. Enjoy competitive pay, complimentary accommodation benefits, and career growth opportunities in one of the world's most vibrant industries.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping, security, and maintenance teams
- Utilize property management systems (PMS) for accurate record-keeping
- Uphold strict confidentiality of guest information and financial data
- Conduct property tours and provide local area recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (Opera, Fidelio, etc.)
- Flexible availability for evening/weekend/holiday shifts
- Strong attention to detail and multitasking abilities
- Valid work authorization in the US
- Basic knowledge of foreign languages (Spanish/Chinese preferred)
- Professional appearance and positive attitude