Job Description
We're urgently seeking dynamic Front Desk Agents to join our award-winning team at the Grand Memphis Hotel! As the first point of contact for our guests, you'll create unforgettable experiences while managing check-ins, reservations, and guest inquiries. This shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in one of Memphis's premier hospitality destinations. If you thrive in fast-paced environments and excel at customer service, apply now to become part of our legacy of excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and special guest requests
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk environment
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with PMS systems (Opera, Fidelio) and Microsoft Office
- Flexible availability for day/night/weekend/holiday shifts
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Tennessee driver's license required (for errands)