Job Description
Join our award-winning luxury hotel in the heart of Raleigh, NC! We're seeking passionate individuals to deliver exceptional guest experiences at our premier downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Apply today and become part of our dynamic hospitality family!
Responsibilities
- Provide exceptional guest check-in/out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and resolve service issues
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NC driver's license and reliable transportation
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience