Job Description
Join our award-winning team at The Crystal Plaza Hotel, where exceptional service meets modern luxury. We're seeking a dynamic Front Desk Agent to create memorable guest experiences in Arlington's vibrant hospitality scene. This part-time role offers flexible scheduling and growth opportunities within our premier hotel chain. If you're passionate about hospitality and thrive in fast-paced environments, we encourage you to apply.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and key distribution efficiently
- Address guest inquiries and resolve concerns promptly using empathy and problem-solving
- Process payments, handle cash transactions, and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Utilize hotel management systems (Opera) for real-time inventory and reporting
- Uphold brand standards through meticulous attention to detail and cleanliness
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficiency in hotel property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with grace
- Valid Virginia driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of local attractions and transportation options
- Professional appearance and positive, service-oriented mindset